Implementing Cisco Contact Center Enterprise
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
This class will help you:
- Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels
- Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises
9 Cursussen gevonden
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- Methode Virtueel leren
- Datum 13-15 oktober, 2025 | 10:00 AM to 6:00 PM
- Locatie Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
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- Methode Klassikale training
- Datum 23-25 februari, 2026 | 9:00 AM to 5:00 PM
- Locatie Nieuwegein (Iepenhoeve 5) (W. Europe )
- Taal: Nederlands
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- Methode Virtueel leren
- Datum 23-25 februari, 2026 | 9:00 AM to 5:00 PM
- Locatie Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
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- Methode Virtueel leren
- Datum 02-04 maart, 2026 | 9:00 AM to 5:00 PM
- Locatie Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
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- Methode Virtueel leren
- Datum 27-29 april, 2026 | 10:00 AM to 6:00 PM
- Locatie Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
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- Methode Klassikale training
- Datum 17-19 augustus, 2026 | 9:00 AM to 5:00 PM
- Locatie Eindhoven (Evoluon Noord Brabantlaan 1) (W. Europe )
- Taal: Nederlands
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- Methode Virtueel leren
- Datum 17-19 augustus, 2026 | 9:00 AM to 5:00 PM
- Locatie Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
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- Methode Virtueel leren
- Datum 07-09 september, 2026 | 9:00 AM to 5:00 PM
- Locatie Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
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- Methode Virtueel leren
- Datum 26-28 oktober, 2026 | 10:00 AM to 6:00 PM
- Locatie Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
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